The agreement between us

Terms of service.

These terms cover the Murmello app and the paid services behind it: Drive sync and storage, hosted dictation, and cloud agent sessions. Please read the sections on liability, refunds and dispute resolution — they limit what you can recover and how disputes are resolved.

Effective September 18, 2026 · Tomas Godoy Pastore · support@murmello.ai

1. Who you are agreeing with

Murmello is operated by Tomas Godoy Pastore, an individual doing business as “Murmello” in the State of Florida, United States (“Murmello”, “we”, “us”). We are not a registered company. You can reach us at any time at support@murmello.ai, which is the address for every notice these terms require.

By creating an account, starting a trial, or using any paid service, you agree to these terms. If you do not agree, do not create an account. The app itself can be downloaded and used under its software licence without an account.

2. The app and the services are two different things

Two different things are covered here, and it matters which one you are using.

The Murmello application and website code are our proprietary software. Copyright © 2026 Tomas Godoy Pastore; all rights reserved. Murmello is not open source. When you install the app we grant you a personal, non-exclusive, non-transferable, revocable licence to run it on Macs you own or control, for as long as you keep to these terms. You may not copy, redistribute, sell, rent, modify, reverse-engineer or create derivative works from it, except where your local law says you may despite this restriction. Bundled third-party components keep their own licences; see the notices page.

The hosted services — Murmello Drive sync and storage, hosted dictation, and cloud agent sessions — are an online service we run on our own infrastructure, and these terms govern them. Holding a licence to the app does not entitle you to use our servers.

3. Accounts

You must be at least 18 years old to hold an account. You are responsible for everything that happens under your account, for keeping your sign-in credentials secure, and for telling us promptly at support@murmello.ai if you believe your account has been compromised. Provide accurate information and keep it current. One person per account; do not share an account with others.

You may sign in with Google, GitHub or Apple, or with an email address and password. If you sign in with a third-party provider, that provider's own terms apply to your use of it.

4. Plans, billing and renewal

Paid plans are billed monthly in advance through Stripe, our payment processor. Prices are in US dollars and exclude any taxes, which are added where we are required to collect them. We do not see or store your full card details; Stripe does, under its own terms and privacy policy.

Your subscription renews automatically each month on the same day, at the then-current price, until you cancel. You authorise us to charge your payment method on each renewal. If a charge fails, we may retry it and may suspend the paid services until payment succeeds.

Each plan includes a monthly allowance of hosted dictation minutes, cloud agent runtime, Drive storage and network traffic. Included allowances reset at the start of each billing period and do not roll over. Prepaid extras you purchase separately are kept separate from included allowances, are consumed after them, and do not expire at the monthly reset. Storage is a capacity entitlement, not a monthly upload allowance.

We can change prices and plan allowances. We will give you at least 30 days' notice by email before a change affects you, and the change takes effect at your next renewal after that notice. If you do not want the change, cancel before it takes effect.

5. Trials

We may offer a one-time, invitation-based trial with limited hosted allowances for a limited period. A trial does not convert into a paid subscription automatically, and we will never charge you because a trial ended. Trials are offered at our discretion, one per person, and we may decline or end a trial if we believe it is being abused or used to evade a limit. When a trial ends you keep read-only export access for 14 days.

6. Cancellation and refunds

You can cancel at any time from your billing page. Cancellation takes effect at the end of the period you have already paid for; you keep access until then, and you are not charged again. We do not delete your local files when you cancel, and cloud cleanup is never synchronised back as a local deletion.

Payments are non-refundable except where these terms say otherwise or where the law requires a refund. We do not give partial refunds for unused time, unused allowances, or periods in which you did not use the service. If you reduce your storage, the reduction takes effect immediately and is not refunded in cash; files above the new quota become read-only rather than being deleted.

We will refund you if we permanently discontinue a paid service during a period you have already paid for, pro-rated for the remainder of that period. If you believe you have been billed in error, write to support@murmello.ai within 60 days and we will investigate in good faith.

If you are a consumer in the EU, EEA or UK, you normally have 14 days to withdraw from a distance contract. By starting a paid service immediately, you ask us to begin performance during that period and acknowledge that you lose the right of withdrawal once the service has been fully performed; where it has been partly performed, you may owe an amount proportionate to what you used.

7. After cancellation: getting your data out

When a paid subscription ends, you keep read-only export access to your cloud data for 30 days, with a bounded export allowance so you can download it. After that window we may delete your cloud data permanently. Files you hold locally are yours and are unaffected. We recommend exporting before the window closes; we are not obliged to restore data after deletion.

8. Your content stays yours

You keep all rights to the files, source code, text, audio and other content you put into Murmello (“your content”). We claim no ownership of it.

You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display and process your content solely to operate the services for you — for example to synchronise a file between your devices, to place a project on a cloud session's disk, or to send audio to a transcription provider so it can be turned into text. This license exists only so the service can function, it lasts only as long as we hold the content, and it grants nothing else. We do not use your content to train machine-learning models, we do not sell it, and we do not share it except with the subprocessors listed on our subprocessors page and as described in our privacy notice.

You are responsible for your content and must have the rights you need to put it into the service. Do not upload content you are not permitted to store or process on a third-party service, including material covered by a confidentiality obligation you would be breaking.

9. Secrets, credentials and your AI provider accounts

Murmello does not include AI model usage. You bring your own account or API key for a supported coding assistant, and your relationship with that provider is directly with them, under their terms, billed by them.

So that a cloud session can act as you, we store the credential you sign in with, encrypted. We take reasonable care with it, and the technical measures are described in our privacy notice. You remain responsible for what is done with your provider account, and you can revoke it with your provider at any time.

Keep secrets out of synchronised files where you can. Murmello excludes common credential files by default and lets you exclude more, but it cannot detect every secret in a project. Anything you synchronise is stored on our infrastructure.

10. Acceptable use and cloud compute

Cloud agent sessions run real programs on shared infrastructure we pay for. Your use must follow our acceptable use policy, which forms part of these terms. In short: run your own development work, do not attack or overload anything, do not use it as general-purpose hosting or to mine cryptocurrency, and do not use it to break the law or someone else's rights.

Capacity is finite and shared. We may limit concurrency, queue or refuse a session, cap a machine size, stop a session that exceeds its allowance or lease, and reclaim idle resources. Allowances are consumed as wall-clock time on the machine size you chose, including time an agent spends waiting for a model to respond.

11. Availability and changes to the services

The hosted services are early and are provided without any service level agreement, uptime commitment or guaranteed support response. They run on a small amount of infrastructure operated by one person. There will be downtime, including unplanned downtime, and maintenance windows we may not be able to announce in advance.

We may add, change, suspend or withdraw features. If we discontinue a paid service entirely, we will give reasonable notice, keep your export window open, and refund the unused remainder of your current period as described above.

Keep your own backups. Murmello Drive synchronises your files; it is not a backup service, and you should not rely on it as your only copy of anything you cannot afford to lose.

12. Suspension and termination

You may stop using the services and delete your account at any time. We may suspend or terminate your access if you materially breach these terms or the acceptable use policy, if your payment fails and stays unpaid, if we are required to by law, or if your use poses a genuine security or stability risk to the service or other users. Where the circumstances reasonably allow, we will tell you first and give you a chance to put it right.

If we terminate your account for a reason other than your breach, we will refund the unused remainder of your current paid period. On termination your export window applies as described in section 7, unless we are legally prohibited from providing it.

13. Our intellectual property

The name “Murmello”, the Murmello logo and wordmark, and the look of this website are ours. Nothing in these terms gives you the right to use our name or marks, or to suggest that we endorse anything. Everything else we own is reserved.

14. Copyright complaints

If you believe content stored on our service infringes your copyright, send a notice to support@murmello.ai identifying the work, the material and its location, your contact details, a statement of good faith belief, a statement that the notice is accurate, and your signature. We will investigate and may remove material or terminate repeat infringers.

15. Disclaimers

To the fullest extent permitted by law, the services are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, or arising from a course of dealing or usage of trade.

We do not warrant that the services will be uninterrupted, timely, secure or error-free; that transcription will be accurate; that an AI coding assistant running in a cloud session will behave correctly or safely; or that data will never be lost or corrupted. You are responsible for reviewing what an AI agent does to your code, and for keeping backups.

16. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or lost or corrupted data or content, however caused and on any theory of liability, even if we have been advised of the possibility.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these terms or the services is limited to the greater of the amount you actually paid us in the twelve months before the event giving rise to the claim, or US$100.

Nothing here excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any liability or right a consumer has under mandatory law that cannot be waived. If you are a consumer, these limits apply only so far as your local law allows.

These limits apply to the hosted services and to the app alike. The app is provided as is, without warranty of any kind, to the extent your local law allows.

17. Indemnification

You will defend, indemnify and hold us harmless from any third-party claim, loss, liability, damages, cost or expense (including reasonable legal fees) arising out of your content, your use of the services, your breach of these terms or the acceptable use policy, or your violation of any law or third-party right. This does not apply to the extent the claim arises from our own breach of these terms.

18. Governing law and resolving disputes

These terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules, and excluding the United Nations Convention on Contracts for the International Sale of Goods.

Talk to us first. Before starting any formal proceeding, send a description of the dispute and the relief you want to support@murmello.ai. We will try in good faith to resolve it within 60 days. Most problems can be fixed this way.

If that does not resolve it, you and we agree that any dispute will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Florida or conducted remotely, with judgment on the award enforceable in any court of competent jurisdiction. Either of us may instead bring an individual claim in small-claims court if it qualifies.

Class action waiver. Claims must be brought individually. You and we each waive any right to bring or participate in a class, collective, consolidated or representative proceeding, and an arbitrator may not consolidate more than one person's claims. If this waiver is found unenforceable for a particular claim, that claim proceeds in court and the rest of this section still applies to the others. You and we also waive any right to a jury trial.

If you are a consumer outside the United States, nothing above deprives you of the protection of mandatory provisions of the law of your country of residence, or of your right to bring proceedings in your local courts where that right cannot be waived.

19. Export controls and sanctions

You may not use the services if you are located in, ordinarily resident in, or organised under the laws of a country or territory subject to comprehensive US sanctions, or if you appear on a US government restricted party list. You agree to comply with applicable export control and sanctions laws.

20. Changes to these terms

We may update these terms. If a change materially reduces your rights or increases your obligations, we will give you at least 30 days' notice by email or in the app before it takes effect, and it will apply from your next renewal. Other changes take effect when posted. The effective date at the top of this page always tells you which version is current. Continuing to use the services after a change takes effect means you accept it; if you do not, cancel.

21. Everything else

These terms, together with the acceptable use policy and the privacy notice, are the entire agreement between us about the services. If any provision is held unenforceable, the rest stays in force and the unenforceable provision is limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor of the business, including on incorporation of Murmello into a company. Neither of us is liable for a failure caused by events outside our reasonable control. Notices to you go to your account email; notices to us go to support@murmello.ai. There are no third-party beneficiaries.

Software license

The Murmello application and website code are proprietary. Copyright © 2026 Tomas Godoy Pastore; all rights reserved. Section 2 describes the licence you receive when you install the app. Bundled third-party components keep their own licences, which are listed on the notices page.

Read the copyright notice. Questions about Murmello can be sent to support@murmello.ai.